Skip to content

Lifetime Warrantyㅤ | ㅤFree Shipping in EU & UK ㅤ| ㅤFree International Shipping on Orders Over €150

RETURNING FAULTY GOODS

In the rare event that goods are delivered faulty or damaged please email us immediately at info@alexandravarova.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged. All items that are returned as faulty will be assessed by VAROVA, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.